Small Business Thoughts

The overall purpose of strategic HR planning is to:

• Ensure adequate human resources to meet the strategic goals and operational plans of your organization – the right people with the right skills at the right time.
• Keep up with social, economic, legislative and technological trends that impact on human resources in your area and in the sector.
• Remain flexible so that your organization can manage change if the future is different than anticipated.
• Strategic HR planning predicts the future HR management needs of the organization after analyzing the organization’s current human resources, the external labour market and the future HR environment that the organization will be operating in. The analysis of HR management issues external to the organization and developing scenarios about the future are what distinguishes strategic planning from operational planning. The basic questions to be answered for strategic planning are:
  • Where are we going?
  • How will we develop HR strategies to successfully get there, given the circumstances?
  • What skill sets do we need?

The strategic HR planning process has four steps:

• Assessing the current HR capacity —
  • Based on the organization’s strategic plan, the first step in the strategic HR planning process is to assess the current HR capacity of the organization. The knowledge, skills and abilities of your current staff need to be identified. This can be done by developing a skills inventory for each employee.
  • The skills inventory should go beyond the skills needed for the particular position. List all skills each employee has demonstrated. For example, recreational or volunteer activities may involve special skills that could be relevant to the organization. Education levels and certificates or additional training should also be included.
  • An employee’s performance assessment form can be reviewed to determine if the person is ready and willing to take on more responsibility and to look at the employee’s current development plans.
• Forecasting HR requirements —
  • The next step is to forecast HR needs for the future based on the strategic goals of the organization. Realistic forecasting of human resources involves estimating both demand and supply. Questions to be answered include:
    • How many staff will be required to achieve the strategic goals of the organization;
    • What jobs will need to be filled;
    • What skill sets will people need?
  • When forecasting demands for HR, you must also assess the challenges that you will have in meeting your staffing need based on the external environment. To determine external impacts, you may want to consider some of the following factors:
    • How does the current economy affect our work and our ability to attract new employees;
    • How do current technological or cultural shifts impact the way we work and the skilled labour we require;
    • What changes are occurring in the USA labor market;
    • How is our community changing or expected to change in the near future?
• Gap analysis —
  • The next step is to determine the gap between where your organization wants to be in the future and where you are now. The gap analysis includes identifying the number of staff and the skills and abilities required in the future in comparison to the current situation. You should also look at all your organization’s HR management practices to identify practices that could be improved or new practices needed to support the organization’s capacity to move forward. Questions to be answered include:
    • What new jobs will we need;
    • What new skills will be required;
    • Do our present employees have the required skills;
    • Are employees currently in positions that use their strengths;
    • Do we have enough managers/supervisors;
    • Are current HR management practices adequate for future needs?
• Developing HR strategies to support organizational strategies.  There are five HR strategies for meeting your organization’s needs in the future:
  • Restructuring strategies:
    • This strategy includes:
      • Reducing staff either by termination or attrition;
      • Regrouping tasks to create well designed jobs;
      • Reorganizing work units to be more efficient.
    • If your assessment indicates that there is an oversupply of skills, there are a variety of options open to assist in the adjustment. Termination of workers gives immediate results. Generally, there will be costs associated with this approach depending on your employment agreements. Notice periods are guaranteed in all provinces. Be sure to review the employment and labor standards in your state to ensure that you are compliant with the legislation.
    • Termination packages are governed by case law as well as by employment standards legislation (which only states the bare minimum to be paid).  Consult with a lawyer to determine the best approach to termination packages.
    • Attrition – not replacing employees when they leave – is another way to reduce staff. The viability of this option depends on how urgently you need to reduce staff. It will mean that jobs performed in the organization will have to be reorganized so that essential work of the departing employee is covered. Careful assessment of the reorganized workloads of remaining employees should include an analysis of whether or not their new workloads will result in improved outcomes.
    • It is important to consider current labor market trends (e.g. the looming skills shortage as baby boomers begin to retire) because there may be longer-term consequences if you let staff go.
    • Sometimes existing workers may be willing to voluntarily reduce their hours, especially if the situation is temporary. Job sharing may be another option. The key to success is to ensure that employees are satisfied with the arrangement, that they confirm agreement to the new arrangement in writing, and that it meets the needs of the employer. Excellent communication is a prerequisite for success.
    • Caution must be taken when considering the voluntary reduction of hours by existing staff. A change in working conditions (e.g. hours worked per week) can be considered “constructive dismissal” – especially in the case of permanent staff. Ensure that you obtain legal advice and there is full written documentation.
    • Your analysis may tell you that your organization may have more resources in some areas of the organization than others. This calls for a redeployment of workers to the area of shortage. The training needs of the transferred workers needs to be taken into account.
• Training and development strategies:
  • This strategy includes:
    • Providing staff with training to take on new roles;
    • Providing current staff with development opportunities to prepare them for future jobs in your organization.
    • Training and development needs can be met in a variety of ways. One approach is for the employer to pay for employees to upgrade their skills. This may involve sending the employee to take courses or certificates or it may be accomplished through on-the-job training. Many training and development needs can be met through cost effective techniques.
• Recruitment strategies:
  • This strategy includes:
    • Recruiting new staff with the skill and abilities that your organization will need in the future;
    • Considering all the available options for strategically promoting job openings and encouraging suitable candidates to apply. For strategic HR planning, each time you recruit you should be looking at the requirements from a strategic perspective. Perhaps your organization has a need for a new fundraiser right now to plan special events as part of your fundraising plan. However, if your organization is considering moving from fundraising through special events to planned giving, your recruitment strategy should be to find someone who can do both to align with the change that you plan for the future.
• Outsourcing strategies:
  • This strategy includes:
    • Using external individuals or organizations to complete some tasks.
  • Many organizations look outside their own staff pool and contract for certain skills. This is particularly helpful for accomplishing specific, specialized tasks that don’t require ongoing full-time work.
  • Some organizations outsource HR activities, project work or bookkeeping. For example, payroll may be done by an external organization rather than a staff person, a short term project may be done using a consultant, or specific expertise such as legal advice may be purchase from an outside source. When deciding to outsource to an individual, ensure you are not mistakenly calling an employee a consultant. This is illegal and can have serious financial implications for your organization.  Each outsourcing decision has implications for meeting the organization’s goals and should therefore be carefully assessed.
• Collaboration strategies:
  • Finally, the strategic HR planning process may lead to indirect strategies that go beyond your organization. By collaborating with other organizations you may have better success at dealing with a shortage of certain skills.  Types of collaboration could include:
    • Working together to influence the types of courses offered by educational institutions;
    • Working with other organizations to prepare future leaders by sharing in the development of promising individuals;
    • Sharing the costs of training for groups of employees;
    • Allowing employees to visit other organizations to gain skills and insight.